As a Practice we all try hard to provide the best possible service for our patients with the resources available. If you are dissatisfied with any of our services, please speak to Lindsey Stott, Patient Services Manager in the first instance.
If you are dissatisfied with the response, please put your complaint in writing, addressed to the Executive Partner or the Practice Business Manager. We will look into your complaint and send you a written acknowledgement within three working days. Once your complaint has been investigated, we will then write to you again with an explanation or suggest a meeting.
We feel it is much better for grievances to be tackled as soon as possible and, ideally, directly between the parties involved, as misunderstandings can be more readily resolved in this way.
If you don’t want to make a complaint to the practice, you can contact the commissioner of the service, NHS Cheshire and Merseyside Integrated Care Board:
Writing: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington WA1 1QY
E-mail enquiries@cheshireandmerseyside.nhs.uk
Telephone 0800 132 996
We welcome comments and suggestions about our services and have a suggestion box in the waiting room for this purpose.
Alternatively, you can contact the Patient Services Manager, or Practice Business Manager.
In Writing: Danebridge Medical Practice, 29 London Road, Northwich, Cheshire CW9 5HR
Email: cmicb-cheshire.danebridgecomplaints@nhs.net
The Care Quality Commission (CQC), the health and social care regulator welcomes comments about the operation of NHS services and can be contacted 03000 61 61 61 or by emailing enquiries@cqc.org.uk or by using their online form which can be found at www.cqc.org.uk