Please be kind to your receptionist when you speak to them, they’re not being nosy but trying to get you the best care for you
Care navigators can help you get the best care from the best person when you need it. They might ask you more questions than usual when you speak to them but this is to help you get the quickest option to see you better, sooner
Receptionists are asking questions to help guide you to the best care for you, they’re not being nosy and please be kind
This short animation describes care navigation, explains what sort of questions patients might be asked when they ring up and why as well as explaining which services patients might be signposted to.