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How do I make an appointment?

In accordance with guidance received from the NHS and Public Health England, we continue to review and have changed how we provide appointments to ensure the safety of patients and colleagues.

Appointments can be arranged by telephone or online through the NHS app.

Telephone

  • For an Urgent Same Day Consultation phone 01606 544544, selecting Option 1
  • To arrange a Routine Follow-up Consultation phone 01606 544544, selecting Option 1 and a member of our Patient Services Team will schedule a consultation with a member of our clinical team.

If a clinician is currently actively working with you to manage your condition / illness, we will aim for you to have continuity of care with that person.   We are however unable to specify a clinician, if it is not an active condition.

Please be aware that we are unable to provide you with a specific time when a clinician will call, but we can indicate how many other people are on the list before you. You should expect a call from Danebridge Medical Practice.

Should the clinician need further information, they may arrange a video consultation; request that you send a picture through a secure text message; or you may be invited for a face to face appointment.    

You should arrive no more than 5 minutes before your appointment and you will be greeted by a member of our Patient Services Team.  You should wear a face mask.

Unless you are advised to do so by a clinician, please DO NOT visit Danebridge Medical Practice if you or your household have any Coronavirus symptoms.   If you believe that you have Coronavirus and your symptoms are serious or are getting worse, please visit NHS 111 online where you will be advised if further medical help is required.

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How can I arrange an appointment with the surgery without using a phon?

There are a number of ways to get in touch with the practice to arrange an appointment: such as e-consultation (https://danebridge.webgp.com/), or by contacting NHS 111 (111.nhs.uk) who can book a telephone consultation for you if they deem appropriate

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How do I order a repeat prescription?

If you take medication regularly for a well controlled condition and have a monthly repeat prescription, you may have your prescription issued without seeing the doctor, within certain time limits.

Please note that it takes 3 working days to process your prescription request.

The following methods can be used to re-order your medication:

    • Online
      You can order your repeat medication online by registering with the NHS App  and using the online prescription service.
    • In Person
      Attached to your paper prescription is a list of your usual medication. When you need a further prescription this acts as your re-order form which should be posted in our prescription letterbox.
    • Email
      We are now accepting prescription requests via email direct to      danebridgeprescriptions@nhs.net
      Please can you add your name, DOB, address, contact number and the items required. It will take 3 working days to process your request.
    • Letter
      If you post us your re-order form it will be ready for collection from the surgery after 3 working days. If you require it to be returned to you, please enclose a stamped addressed envelope.

Important Information – Repeat Prescriptions
Please note that requests for repeat prescriptions CAN NOT be taken over the telephone (too many potential mistakes).

We only issue repeat prescriptions for one month at a time.

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What happens after a loved one dies?

The death of a loved one can be a very stressful, emotional and confusing time. To try and make this difficult time easier we have created this guide, to explain the processes that occur and what to expect, after a loved one dies.

Unexpected death:
If the patient has been previously fit and well, and the doctor was not expecting the patient to die, the death would be described as unexpected.
In these circumstances the police and ambulance must be called.
They will take information from those present and those that know the patient. The body of the patient will then be taken to the mortuary (our local mortuary is at Leighton Hospital, however if there is no room there, then sometimes the body will be taken to an alternative mortuary).
The coroner will contact the patients doctor and family the next working day to gather more information and if there is no immediate reason why the patient may have died, they will perform a post-mortem.
A post-mortem is an examination of the body: internal and external, including blood tests and toxin tests that will try to determine the cause of death.The coroner will issue the death certificate once the post-mortem is completed.

Expected death:
If a patient has had deteriorating health for sometime and the doctor feels that no further treatment will resolve the ill health; the doctor may discuss with patient (and if appropriate their family) their declining health and explain that the patient is approaching the end of their life.
In these circumstances a DNAR (do not resuscitate) order will be signed by the doctor. The doctor will leave a purple DNAR with the patient (or care home).
The Out of Hours (OOH) and ambulance service will be informed by the GP of the DNAR. When the patient dies with a DNAR in place (unless there are any suspicious circumstances) this would be described as an ‘expected death.’
When a patient dies of an expected death, before moving the deceased, the death will need to be

confirmed. This is often done by a GP (either the patient’s GP or an out of hours GP, depending on availability). However it can be done by anybody trained to confirm death, it does not legally have to be a doctor; a carer/nurse in a home or a district nurse, if trained, can do this.

Normally who will confirm death will have been discussed with the family in advance of a death.

If you are not sure what to do please ring 01606
544555 in working hours or 111 out of hours.

Once death is confirmed the patient’s body can then be moved to a funeral directors of the family’s choice. (Please see below.)

Death Certificate:
A death certificate (a medical certificate with cause of death) will be produced either by the deceased’s usual GP or the coroner (if there has been a post mortem).
In the case of an expected death the family should contact the Danebridge secretary’s on 01606 544580 who will discuss with the deceased’s GP and arrange the Death Certificate.
Occasionally the GP may need to discuss the death with the coroner first, this may create a slight delay in the preparation of the death certificate.

Registering a death:Deaths should be registered by a family member (though see link below for other people that can register the death) within 5 days of the patient dying, however if the coroner is involved this may take longer.
More information is available at www.cheshirewestandchester.gov.uk/residents/births-deathsand-marriage/register-a-death.aspx

The local register is located at:The Northwich Customer Services, 1 The Arcade, Northwich. Tel No: 0300 123 8123. Currently deaths can be registered on Wednesday and Thursday by appointment only.

Burial or Cremation:The funeral director should discuss with you, your wishes for the funeral of the deceased including if the deceased is for a burial or cremation. If a cremation is planned then the GP or Coroner who issued the death certificate will need to complete a cremation form. A second doctor will also need to complete the second part of the cremation form. This is a legal requirement to ensure there are no suspicious circumstances surrounding the death prior to cremation. To elicit this, the doctors may need to talk to the carers or family to ensure there are no concerns surrounding your loved one’s death.

Before completing the cremation form it is a legal requirement that the doctors view the deceased’s body. If the body has been taken to a funeral directors out of the GP Practices area it is usual practice to have the funeral director bring the deceased’s body to a local funeral directors for the completion of the cremation form. Please be aware the expense of this maybe passed from the funeral director to the family.

Getting help with bereavement:We know that losing a loved one is incredible upsetting and stressful. Often the family may find it very difficult to cope in the immediate days, weeks and months following the death. Your GP can support you in times of bereavement, with time off work if needed or supporting you with distress of grief.

We have included some websites below for further advice and support but please contact us if you need any more assistance.

Useful Websites:
Government Website: After Death: www.gov.uk/after-a-death
Bereavement Register- to stop unwanted mail after death: www.thebereavementregister.org.uk/

Funeral Directors:
National Association of Funeral Directors – www.naftd.org.uk
National Society of Allied and Independent Funeral Directors: – www.saif.ork.uk

Bereavement Support:
The Samaritans – www.samaritans.org
Sue Ryder Online Community – terminal illness and bereavement support forum – https://support.sueryder.org/community
Cruse Bereavement Services – www.crusebereavementcare.org.uk
Cruse Bereavement Services for young people – www.rd4u.org.uk
Child Bereavement UK – www.childbereavement.org.uk
The Child Death helpline – www.childdeathhelpline.org.uk
Winston’s Wish – www.winstonswish.org.uk

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How do I update my personal information?

If you have a new address or phone number then please contact our reception team who will be able to update your details on our system.

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Are you open on Bank Holidays?

No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:

Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.

Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.

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Do you close at lunchtimes?

No our reception at Danebridge Medical centre is open over lunchtime. Kingsmead closes between 1pm – 2pm. Sandiway closes at 1pm for the day. Our phone lines are open all day

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What is CQC?

The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.

For more information about the CQC, you can visit their website.