Patients Rights and Responsibilities

Patients at this practice are entitled to:

• Be provided with services in a courteous, civil and co-operative manner.
• An explanation of, and advice on, their medical condition and any proposed treatment.
• A referral for specialist medical opinion or other second opinion in appropriate circumstances after discussion.
• Confidentiality of medical records maintained by the practice subject to the provisions for disclosure imposed or allowed by law.
• Access to their own personal health records, in accordance with the General Data Protection Regulations (GDPR). (Please contact the Practice Manager if you wish to view your records.)
• Have any formal complaint against the practice investigated and dealt with fairly, and according to the practice complaints procedure.
• Request (either in writing or verbally) to be seen by a particular doctor. We shall endeavour to comply with this request, but need not do so if the preferred doctor is not able to, or has reasonable grounds for refusing.
• Patients aged 16-74 who have not been seen at the practice for three years can request a health check with a nurse or healthcare assistant.
• Patients who are over 75 can request an annual health check with a nurse or healthcare assistant.

Patients’ Responsibilities
The practice would like you to:

• Behave with civility and courtesy at all times.
• Inform the practice if you change your telephone number or name and address.
• Please make appointments that you know you can keep, and arrive on time. If for some reason you are unable to keep your appointment please make sure you inform the practice as soon as possible.
• Ask for a GP home visit only if you are too ill to go to the surgery. If possible telephone before 10.00am.
• Read your practice booklet or visit our website www.danebridge.org.uk. This will help you get the best from the services available.
• Be patient if the doctors are running late – on another occasion it might be you who needs the extra time.
• Not to ask for another member of the family to be seen at your appointment without making prior arrangements.

The practice will not accept:

• Rudeness, threats or aggressive behaviour directed towards practitioners, staff or other patients.
• Repeated abuse of its facilities including emergency or out-of-hours service.