PATIENT REFERENCE GROUP (PRG) The PRG, formally known as PPG (Patient Participation Group) continue to work with the Practice for the Practice. The PRG is a committeeof voluntary patients who supports the work of the practice. The committee meet monthly along with practice representatives to discuss matters arising and to discuss ongoing suggested improvements within the practice. The PRG organised a patients’ questionnaire earlier this year asking for patient views on general services provided and our surgery environments.The results of these questionnaires were amalgamated and discussed by the PRG and various issues were highlighted. We have always taken on board suggestions and comments from our patients and have for a long time held a suggestion box in the reception areas for this purpose.
As a result of the questionnaire we have replaced the seating at our branch surgery in Sandiway, removed the advertising screens at Danebridge to be replaced with TVs and are having self book-in terminals installed at The Kingsmead Medical Centre and The Sandiway Surgery. We have also provided high-rise chairs at all three of our sites. We hope that these improvements are welcomed by our patients and you continue to find the Newsletter informative!
The PRG would welcome any views and/or concerns you may have, but they must be about general issues.You can address any mail c/o Danebridge Medical Centre or email your comments to firstname.lastname@example.org.You can also drop a note in at any of the three reception desks. The PRG would love to hear your views and concerns, but they must be about general issues the PRG cannot cover personal matters.
MINUTES OF MEETINGS
PATIENT FRIENDS AND FAMILY SURVEY
Q1: How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
Q2: If we could change one thing about your most recent visit to improve your experience, what would it be?
We welcome applications from all patients regardless of gender and age. Please ask at reception for an application pack.