Patient Info

Chaperone Policy If you would like to have a chaperone present during an examination or consultation, please arrange this with the doctor.
Confidentiality StatementThe doctors, staff and other NHS employees have a legal duty to maintain the highest level of confidentially about patient information. We will not disclose your information to third parties, including relatives, friends and carers, without your permission, unless there are exceptional circumstances, such as when the health and safety of others is at risk.
Named Accountable GP – From 1st April 2015 all practices are required to allocate a named accountable GP to all patients. The named GP is responsible for the patients overall care at the practice. This does not mean that you have to see this GP for appointments, you can carry on seeing any of our GPs. We are doing our best to inform our patients of their named GP but if you have not been informed and would like to know yours please ask next time you visit the surgery. If you have a preference as to which GP is your named that, we will try to accommodate this request
Patients Charter – All members of the Danebridge Medical Centre Practice Team are dedicated to a quality service, in order to achieve health services, which meet the patients needs. To view a copy of our Patients Charter please click here 
Patient Online ServicesIt is a contractual requirement for GP practices to offer and promote to patients –

  • Referral Management
  • Electronic/Online booking of appointments
  • Electronic/Ordering of repeat prescriptions
  • Summary Care Record
  • GP2GP transfers
  • Patient access to summary information (as a minimum) to their patient record

Please click here to see the Danebridge Patient Online Statement of Intent for further details.

Practice BoundaryClick here to view the map of our practice boundary
Protection and Use of Your Information – We need to ask for personal information to help ensure that you receive the best possible care and treatment. This information is kept on our fully computerised system, together with details of your ongoing care, so that your clinician has access to accurate and up to date information.To enable us to maintain accurate records we ask that you tell us of any change in your particulars: name, address, telephone number etc.There are times when we have to pass on information about you to other people such as hospitals, Health Authority or the Social Services. This is always done confidentially and any identifying details are removed when possible.We have a legal duty to maintain the highest level of confidentiality about our patient information.Here is a leaflet that explains why we collect information about you and how we use it – How we use your information
Summary Shared Care Records – Summary Care Records were introduced to our practice in February 2014, to improve the safety and quality of patient care Because the Summary Care Record is an electronic record, it will give healthcare staff faster, easier access to essential information about you, and help to give you safe treatment during an emergency or when your GP surgery is closed. –Click here for more information
Zero Tolerance We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

How do I?
Self Help
Patient Reference Group