Patient Info

What happens after a loved one dies – Click here for info

Chaperone Policy
If you would like to have a chaperone present during an examination or consultation, please arrange this with the doctor.

Confidentiality Statement
The doctors, staff and other NHS employees have a legal duty to maintain the highest level of confidentially about patient information. We will not disclose your information to third parties, including relatives, friends and carers, without your permission, unless there are exceptional circumstances, such as when the health and safety of others is at risk.

Patient Online Services

  • Referral Management
  • Electronic/Online booking of appointments
  • Electronic/Ordering of repeat prescriptions
  • Summary Care Record
  • GP2GP transfers
  • Patient access to summary information (as a minimum) to their patient record

Practice Boundary  – Click here to view the map of our practice boundary

Protection and Use of Your Information
We need to ask for personal information to help ensure that you receive the best possible care and treatment. This information is kept on our fully computerised system, together with details of your ongoing care, so that your clinician has access to accurate and up to date information.To enable us to maintain accurate records we ask that you tell us of any change in your particulars: name, address, telephone number etc.There are times when we have to pass on information about you to other people such as hospitals, Health Authority or the Social Services. This is always done confidentially and any identifying details are removed when possible.We have a legal duty to maintain the highest level of confidentiality about our patient information.Here is a leaflet that explains why we collect information about you and how we use it – How we use your information

Summary Shared Care Records – Summary Care Records were introduced to our practice in February 2014, to improve the safety and quality of patient care Because the Summary Care Record is an electronic record, it will give healthcare staff faster, easier access to essential information about you, and help to give you safe treatment during an emergency or when your GP surgery is closed. –Click here for more information.

Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

How do I?
Self Help
Patient Reference Group