How do I?

Register for an online account

You can register for an online account which will enable you to make online appointments, order repeat prescriptions and allow you to view your immunisation record and any allergies recorded.

There are two ways to obtain your online account –

1) You can register yourself at the following website – www.patient.co.uk/access  this will allow you access to be able to book online appointments without having to do anything else. To be able to gain medication, immunisation and allergy detail you will be either e-mailed or sent a letter with an application form to complete and return it to one of our surgeries along with photo ID and proof of residence.

If you have problems with mobility and will struggle to get into any of our practices, then e-mail us at danebridge.surgery@nhs.net and we will discuss how we can help you with this.

2) You can ask for an online access application form from reception at any of our surgeries. Once you have returned the completed form providing photo ID and proof of residence you will be e-mailed or sent a letter confirming your online application along with a letter providing login details.

With either method we will be able to set you up with your online account within 10 working days of your application.

Make Online Appointments

We are pleased to announce that we are now providing bookable online appointments with the GP or with certain nurse clinics. If you aren’t set up with online access, please see the section regarding how to create an online account.

Order Repeat Prescriptions

If you take medication regularly for a well controlled condition and have a monthly repeat prescription, you may have your prescription issued without seeing the doctor, within certain time limits.

The following methods can be used to re-order your medication –

ONLINE Click here to redirect to the online prescription service.  If you aren’t set up with online access, please see the section regarding how to create an online account.
IN PERSON Attached to your computerised prescription is a list of your usual medication. When you need a further prescription this acts as your re-order form which should be handed in at the surgery.
   LETTER If you post us your re-order form it will be ready for collection from the surgery after 2 working days. If you require it to be returned to you please enclose a stamped addressed envelope.
    FAX Fax the requests to 01606 331977 with your full details including your date of birth and medication details as listed on your re-order form.

Please note that requests for repeat prescriptions CANNOT be taken over the telephone (too many potential mistakes). We only issue repeat prescriptions for one month at a time. For more information click on the following link – 28 DAY REPEAT PRESCRIPTIONS

Enquire about getting online access to your detailed medical record

As from the 1st April 2016 we are now offering online access to patients own detailed coded information. This will allow access to test results and problem codes in the record. This would be in addition to the standard summary online access which includes making appointments, ordering repeat medication and view allergies and immunisations.

If you wish to apply for detailed access to your record please e-mail – danebridge.surgery@nhs.net

Obtain Test Results

You may telephone, or call at the surgery for the results of any tests carried out. You can ring direct on 01606 544579. To avoid busy times, please enquire between 11am – 12 noon or 3pm – 5pm. Results of tests take at least five working days. In the interests of confidentiality the results will only be given to the patients or, if under 16 years, the parent/guardian.

Register at Danebridge

PRACTICE LIST CLOSED FROM FEBRUARY 1ST 2017
We applied to the CCG for permission to close our list to new patients for a period of time given the strain that we are currently experiencing. The Primary Care (General Practice) Commissioning Committee of the CCG agreed that we may close our list on a temporary basis.
With effect from 1 February 2017 we are not accepting new patients.

This applies to all three sites, Danebridge, Kingsmead and Sandiway.

When you join the practice, you will be asked to fill in a patient questionnaire. This gives the doctors background information about your past and present medical history, all of which will be treated as confidential. You will also be invited to book an appointment with one of our practice nurses for a new patient check-up when registering. This gives us an opportunity to meet you and your family and tell you about the practice. You will also be asked for photo ID and confirmation of your address.

Get a Private Medical Report

These reports fall mainly into two types:

  1. Private Forms or reports (such as Private medical insurance claims, holiday cancellations, sickness or accident reports etc.) Please bring or send the form to the surgery and it will be passed to your doctor for completion. There will be a charge for this, payable on collection of the completed form. A list of charges is displayed in reception.

Please allow 2 weeks for completion and the fee varies depending on what type of form it is and how much detail is being asked for.

  1. Insurance forms. These are reports compiled from your medical records for purposes such as life assurance, mortgages etc. These forms may appear to take some time to complete, as it is not uncommon for it to take up to one month between you signing the consent form/request for information and the surgery receiving the documentation.

It is important to understand that the completion of forms/reports is NOT core NHS work i.e. it is PRIVATE work undertaken by your GP’s in their own time and not their usual surgery NHS time. Please try to be patient – NHS work does and must always take priority over private work.

Who should I speak to if I have a complaint?

In this practice we try hard to provide the best possible service for our patients with the resources available. If you are dissatisfied with any of our services, please direct your complaints to the reception manager rather than to a receptionist.

If you are still not satisfied, put your complaint in writing, addressed to Dr F McGregor-Smith or to the Practice Manager. We will look into your complaint and send you a written acknowledgement within three working days. Once your complaint has been investigated we will then write to you again with an explanation or suggest a meeting with the practice manager or a doctor.

We feel it is much better for grievances to be tackled as soon as possible and, ideally, directly between the parties involved, as misunderstandings can be more readily resolved in this setting.

If you are unhappy with our response then you should contact NHS England Contact Centre on 0300 311 2233 (Monday to Friday 8am to 6pm) or write to them at NHS ENGLAND, PO BOX 16738, Redditch, B97 9PT or by email england.contactus@nhs.net

How can I get help with making my complaint?

If you need to make a complaint you can also contact the Independent Advocacy Service (ICAS) telephone number 0808 802 3000 or via the website www.carersfederation.co.uk. They will provide you with free support and advice.

What if I am still unhappy?

If you are unhappy with the response to your formal complaint you can consider taking your complaint to the Ombudsman. You can do this after all attempts for a local resolution have been exhausted. You should do this within 12 months of the date of the letter telling you about the outcome of your complaint. You have the right to ask the Ombudsman to review your case. The Ombudsman promotes improvements in healthcare by assessing the performance of NHS Organisations.

The Ombudsman can be contacted by telephoning 0345 015 4033 email phso.enquires@ombsman.org.uk or by writing to the Parliamentary and Health Service Ombudsman  Millbank Tower, Millbank, London, SW1P 4QP.

Customer Care Team (Previously PALS) 

This service is free and confidential for patients who have concerns about NHS services. Tel:01270 612410.

Comments and Suggestions 

We welcome comments and suggestions about our services and have a suggestion box in the waiting room for this purpose. Alternatively, please speak to either the Reception Manager or Practice Manager or write directly to the Practice Manager at Danebridge.

Care Quality Commission (CQC)

The Care Quality Commission welcome comments about the operation of NHS Services and can be contacted 03000 61 61 61 or by emailing enquiries@cqc.org.uk or by using their online form which can be found at www.cqc.org.uk.