How do I?

How do I get Urgent dental careClick on this link for info

Register at Danebridge
When you join the practice, you will be asked to fill in a patient questionnaire. This gives the doctors background information about your past and present medical history, all of which will be treated as confidential. You will also be invited to book an appointment with one of our practice nurses for a new patient check-up when registering. This gives us an opportunity to meet you and your family and tell you about the practice. You will also be asked for photo ID and confirmation of your address.

Obtain Test Results
You may telephone, or call at the surgery for the results of any tests carried out. You can ring direct on 01606 544579. To avoid busy times, please enquire between 11am – 12 noon or 3pm – 5pm. Please allow at least 5 working days for all results to be returned to us and be commented upon by your Doctor. Please be aware that some results can however take up to 2 weeks to be processed. In the interests of confidentiality Your results will only be given to you or,if under 16 years the parent/guardian. So please DO NOT ask somebody else to call on your behalf to obtain your test results.

Register for an online account
You can register for an online account which will enable you to make online appointments, order repeat prescriptions and allow you to view your immunisation record and any allergies recorded.

There are two ways to obtain your online account –

1) You can register yourself at the following website – www.patient.co.uk/access  this will allow you access to be able to book online appointments without having to do anything else. To be able to gain medication, immunisation and allergy detail you will be either e-mailed or sent a letter with an application form to complete and return it to one of our surgeries along with photo ID and proof of residence.

If you have problems with mobility and will struggle to get into any of our practices, then e-mail us at danebridge.surgery@nhs.net and we will discuss how we can help you with this.

2) You can ask for an online access application form from reception at any of our surgeries. Once you have returned the completed form providing photo ID and proof of residence you will be e-mailed or sent a letter confirming your online application along with a letter providing login details.

With either method we will be able to set you up with your online account within 10 working days of your application.

Make Online Appointments
We are pleased to announce that we are now providing bookable online appointments with the GP or with certain nurse clinics. If you aren’t set up with online access, please see the section regarding how to create an online account.

Enquire about getting online access to your detailed medical record
You can get online access to your own detailed coded information. This will allow access to test results and problem codes in the record. This would be in addition to the standard summary online access which includes making appointments, ordering repeat medication and view allergies and immunisations.

If you wish to apply for detailed access to your record please e-mail – danebridge.surgery@nhs.net

Order Repeat Prescriptions
If you take medication regularly for a well controlled condition and have a monthly repeat prescription, you may have your prescription issued without seeing the doctor, within certain time limits.

The following methods can be used to re-order your medication –

ONLINE Click here to redirect to the online prescription service.  If you aren’t set up with online access, please see the section regarding how to create an online account.
IN PERSON Attached to your computerised prescription is a list of your usual medication. When you need a further prescription this acts as your re-order form which should be handed in at the surgery.
   LETTER If you post us your re-order form it will be ready for collection from the surgery after 2 working days. If you require it to be returned to you please enclose a stamped addressed envelope.
    FAX Fax the requests to 01606 331977 with your full details including your date of birth and medication details as listed on your re-order form.


IMPORTANT INFORMATION – REPEAT PRESCRIPTIONS

Please note that requests for repeat prescriptions CANNOT be taken over the telephone (too many potential mistakes). We only issue repeat prescriptions for one month at a time. For more information click on the following link – 28 DAY REPEAT PRESCRIPTIONS

Who should I speak to if I have a complaint?
In this practice we try hard to provide the best possible service for our patients with the resources available. If you are dissatisfied with any of our services, please direct your complaints to the patient services manager rather than to a receptionist.

If you are still not satisfied, put your complaint in writing, addressed to Dr F McGregor-Smith or to the Practice Manager. We will look into your complaint and send you a written acknowledgement within three working days. Once your complaint has been investigated we will then write to you again with an explanation or suggest a meeting with the practice manager or a doctor.

We feel it is much better for grievances to be tackled as soon as possible and, ideally, directly between the parties involved, as misunderstandings can be more readily resolved in this setting.

If you are unhappy with our response then you should contact NHS England Contact Centre on 0300 311 2233 (Monday to Friday 8am to 6pm) or write to them at NHS ENGLAND, PO BOX 16738, Redditch, B97 9PT or by email england.contactus@nhs.net

How can I get help with making my complaint?
If you need to make a complaint you can also contact the Independent Advocacy Service (ICAS) telephone number 0808 802 3000 or via the website www.carersfederation.co.uk. They will provide you with free support and advice.

What if I am still unhappy?
If you are unhappy with the response to your formal complaint you can consider taking your complaint to the Ombudsman. You can do this after all attempts for a local resolution have been exhausted. You should do this within 12 months of the date of the letter telling you about the outcome of your complaint. You have the right to ask the Ombudsman to review your case. The Ombudsman promotes improvements in healthcare by assessing the performance of NHS Organisations.

The Ombudsman can be contacted by telephoning 0345 015 4033 email phso.enquires@ombsman.org.uk or by writing to the Parliamentary and Health Service Ombudsman  Millbank Tower, Millbank, London, SW1P 4QP.

Customer Care Team (Previously PALS) 
This service is free and confidential for patients who have concerns about NHS services. Tel:01270 612410.

Comments and Suggestions
We welcome comments and suggestions about our services and have a suggestion box in the waiting room for this purpose. Alternatively, please speak to either the Patient Services Manager or Practice Manager or write directly to the Practice Manager at Danebridge.

Care Quality Commission (CQC)
The Care Quality Commission welcome comments about the operation of NHS Services and can be contacted 03000 61 61 61 or by emailing enquiries@cqc.org.uk or by using their online form which can be found at www.cqc.org.uk.