Appointments

ONLINE – We have now introduced online appointments, if you are not already setup with this please go to one of our surgeries with photo ID and ask for an online registration letter.

Appointments can also be made by telephone or by personally calling at the surgery during opening times. When requesting an appointment by telephone or at the reception desk, the receptionist will ask you for brief details to enable us to offer the most appropriate appointment for your problem. It may be that you only need advice over the telephone from the Triage Nurse or Doctor, or you may be advised to visit your local Pharmacy under the Minor Ailments Scheme. The receptionists do have to ask more questions to direct you into the correct appointment slot, so please be patient with them and understand that they are only following the Doctors instructions.

Our appointments can be booked up to two weeks in advance, but we do have a proportion of our surgeries that are bookable on the day for your immediate needs. You may see any of the Doctors in the practice, but to ensure continuity of care, it is advisable to see the same doctor throughout any particular illness.

In order for the Doctor to give maximum attention to your important medical problem, please bear in mind that one appointment is for one problem and one person only. If it is required that the Doctor should see more than one person at the time of consultation, or you have more than one issue to discuss, please make sure that the receptionist is advised so that appropriate arrangements can be made for an extended appointment

Telephone advice – Sometimes this can avoid the need for a surgery appointment or a home visit. If you wish to speak to your doctor on the telephone, the receptionists will advise you when they are likely to be available. Normally this will be between 11.30am and 12 noon. Please do not ask to speak to them at other times as this will mean interrupting someone else’s consultation. If you need urgent advice and your usual doctor is not available, the emergency doctor is available to speak to you. If you feel your problem is urgent, it is essential that you explain this clearly to the receptionist.

Triage Nurse When telephoning for a home visit or for telephone advice, your call may be dealt with by a triage nurse or the emergency doctor who will either be able to provide advice, or arrange other help required including a consultation with a doctor, or home visit, if needed.