Appointments
Booking appointments is split into types: new problems and follow-ups. When requesting an appointment the receptionist will ask for brief details from you to enable us to offer the most appropriate appointment for you problem. It may be that you only need advice over the telephone either from the triage nurse or doctor.
Follow-up appointments can be booked up to one week in advance, while the new problem surgeries are bookable on the day. You may see any of the doctors in the practice but to ensure continuity of care it is advisable to see the same doctor throughout a particular illness.
Please bear in mind that the appointments are for one person only. If it is required that the doctor should see more than one person at the time of consultation, please make sure that the receptionist is advised so that appropriate arrangements can be made for an extended appointment.
We apologise for delays which can occur in surgeries. These usually occur because a patient has a particularly complex or difficult problem which takes significantly more time to sort out. We would ask for other patients' understanding of this - sometime in the future it could be you who needs the extra time!
- Telephone
advice
- Sometimes this can avoid the need for a surgery appointment or a home visit. If you wish to speak to your doctor on the telephone, the receptionists will advise you when they are likely to be available. Normally this will be between 11.30am and 12 noon. Please do not ask to speak to them at other times as this will mean interrupting someone else's consultation. If you need urgent advice and your usual doctor is not available, the emergency doctor is available to speak to you. If you feel your problem is urgent, it is essential that you explain this clearly to the receptionist.
- Triage Nurse
- When telephoning for a home visit or for telephone advice, your call may be dealt with by a triage nurse or the emergency doctor who will either be able to provide advice, or arrange other help required including a consultation with a doctor, or home visit, if needed.
Doctors Surgery Times
Consultations which are made by appointment only, are normally held during the following times, although minor variations may occur to suit specific requirements -
- Monday - Friday 9.00 - 11.30 am
- 2.00 - 4.00 pm
- 3.30 - 6.00 pm
DOCTORS SURGERY TIMES
(from
June 2010 )
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