- If you take medication regularly for a well controlled
condition and have a monthly repeat prescription, you may have your prescription issued without seeing the doctor, within certain
time limits.
Attached to your computerised
prescription is a list of your usual medication.
When you need a further
prescription this acts as your re-order form. The following methods can be
used to re-order your medication -
|
IN
PERSON
|
Attached to your
computerised prescription is a list
of your usual medication. When you need a further prescription
this acts as your re-order form which should be handed in at the
surgery. |
| LETTER |
If you post us your
re-order form it will be ready for collection from the surgery
after 2 working days. If you require it to be returned to you please
enclose a
stamped addressed envelope. |
| FAX |
Fax
the requests to 01606 331977 with your full details including your date
of birth and medication details as listed on your re-order form. |
|
ONLINE
|
Click
here to redirect to our online prescription form. We
require personal details such as name, date of birth and your computer
number (found on the top right of your repeat prescription
re-order
form). |
Please note that requests for
repeat prescriptions CANNOT be taken over the telephone (too many potential mistakes)
We only issue
repeat prescriptions for one month at a time. For more information
click on the following link - 28
DAY REPEAT PRESCRIPTIONS
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- You may telephone, or call at the surgery for the results of
any tests carried out. You can ring direct on 01606 544579. To avoid busy times, please enquire between 11am to 12 noon or
2pm to 5pm. Results of tests take at least five working days. In the interests of confidentiality the results will only be given to
the patients or, if under 16 years, the parent.
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- When you join the practice, you will be asked to fill in a
patient questionnaire. This gives the doctors background information about your past and
present medical history, all of which will be treated as confidential. You will also be
invited to book an appointment with one of our practice nurses for a
new patient check-up when registering. This gives us an opportunity to meet you and your family
and tell you about the practice.
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- In this practice we try hard
to provide the best possible service for our patients with the resources
available. If you are dissatisfied with any of our services, please
direct your complaints to the practice manager or to one of the partners
rather than to a receptionist.
If you are still not
satisfied, put your complaint in writing to the practice manager.
We will look into your complaint and send you a written acknowledgement
within two working days and do everything we can to
complete our investigation within 10 working days of the date when you
raised it. We will then write to you again with an
explanation or suggest a meeting with the practice member personally
involved.
We feel it is much better for
grievances to be tackled as soon as possible and ideally directly between
the parties involved, as misunderstandings can be more readily resolved in
this setting.
We welcome constructive
comments and suggestions about our services and have a suggestion box in
the waiting room.
- Patient Advice and Liaison Service
(PALS)
- PALS is a free, confidential service
for patients who have concerns about NHS services.
- Tel: 01270 612419, E-mail: PALS@mcht.nhs.uk
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These reports fall mainly into two
types:
1. Forms or reports such as Private
medical insurance claims, holiday cancellations, sickness or accident
reports etc. Please bring or send the form to the surgery and it
will be passed to your doctor for completion.
There will be a charge for this, payable on collection of the
completed form. A list of charges is displayed in reception
2. Insurance forms. These are
reports compiled from your medical records for purposes such as life
assurance, mortgages etc. These forms may appear to take some time to
complete, as it is not uncommon for it to take up to one month between
you signing the consent form/request for information and the surgery
receiving the documentation.
It is important to understand that the
completion of forms/reports is NOT core NHS work i.e. it
is PRIVATE work undertaken by your GP's in their own time and
not their usual surgery NHS time. Please try to be patient - NHS work
does and must always take priority over private work.
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